Frequently asked questions
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When will my order ship?
When will my order ship?
Orders are typically processed within 1–2 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.
How long does delivery take?
How long does delivery take?
Delivery times vary based on your location and shipping method selected at checkout. Estimated delivery times are shown at checkout where available.
How can I track my order?
How can I track my order?
You will receive a confirmation email with a tracking number once your order ships. Please allow 24–48 hours for tracking information to update after dispatch.
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to update or cancel it. Contact us as soon as possible after placing your order.
What is your return policy?
What is your return policy?
We accept returns on eligible items within the return period stated in our store policy. Items must be unused and in their original condition unless they arrived damaged or incorrect.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us with your order number and photos of the issue so we can help resolve it.
Do you ship internationally?
Do you ship internationally?
We ship to selected countries. Shipping availability and rates are shown at checkout based on the delivery address.
What payment methods do you accept?
What payment methods do you accept?
We accept secure payment methods available at checkout. The options shown may vary depending on your country and device.
How do I contact you?
How do I contact you?
If you have any questions, please reach out through our contact page or support email, and include your order number if applicable.